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Returns Policy

RETURNS POLICY
In the highly unlikely event that you wish to return your purchase please follow the instructions below. 
Notify us by e-mail at admin@theseedvault.co.za of your intention to return a product and we will supply you with a return shipping address. Any products to be returned must be received by us within 14 days, by courier, from your date of receipt along with a reason for the return and a request for a refund.
Items to be returned must be in their original undamaged packaging and securely packed.
Once the returned item has been inspected by us and all is in order we will send you an e-mail confirming the receipt of the returned product/s.
If all is in order we will process your refund within 2 working days, please note that credit and debit cards cannot be refunded and you will need to supply us with your banking details. Alternatively you can request a credit for future use on our site.
PLEASE NOTE NO RETURNS WILL BE ACCEPTED ON THE FOLLOWING:
Orders delivered outside of South Africa cannot be returned.
Perishable goods cannot be returned.
Special or Customised orders cannot be returned.
Seedlings cannot be returned.
Any item that is damaged, missing parts, or not in its original condition for reasons not due to our error cannot be returned.
Please ensure that you familiarise yourself with this Returns Policy before you order.

 

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